Rop Reti S.r.l.
Corso Susa, 31
I-10040 Caselette (TO)
Telephone: +39 0119688990
Fax +39 0119688756
V.A.T. Nr.: 04388910012
Quality
procedures
Rop Reti S.r.l. has always
been, as the main target, the research and manufacture of products
and services of better quality and, to this end, it is also
constantly engaged in developing an internal organization that can
meet those needs in a practical and effective collaboration with its
customers and with its suppliers.
Our Quality System
Our Quality System is established in accordance with the ISO 9001:2000 and is detailed in the following documents
- Quality manual
- Procedures
- Instructions
- Plans for Quality
- Forms
The following 12 points give the basic steps
of our production cycle and characteristic aspects that we
considered critical to the assurance of quality:
- When we receive a request of quotation from a customer, first, we made drawings or sketches illustrating and we prepare a list of the parts and materials with their suppliers. If necessary, the drawing or the sketch are attached to the offer. Our archive includes a large quantity of drawings of products with lists of materials.
- Upon receipt of an order, are written the
definitive list of materials, drawings and anything else
necessary for the order process.
- Is always done a full review of the
contract.
- Rop Reti S.r.l. works with selected
suppliers and requires, where necessary, the certificates for
the products supplied. In fact, every supplier is selected and
evaluated based on reliability, quality and on time delivery.
- All the materials we receive are
monitored and stored by a system that permits the rapid and
unique identification.
- Before that production has begun, the
Manager give each job to staff and monitors the
performance, by helping the employees in the
operations.
- The respect of the delivery time is an
important parameter for our customers, both from a production
and administrative point of view, this means that our delivery
programs are checked weekly with those already confirmed and, if
needed, re-checked.
- The "processing form" accompanying the
product and its components throughout the
production process and is constantly updated
on the progress of the process.
- As soon the product is ready, is subject
to final checks and, if necessary, tested. All results are
recorded and stored with a system that allows for immediate
examination of the product.
- People involved on packaging for shipment
have to be sure that products shipped were packaged
appropriately and all necessary documentation was present.
- All information regarding to the product
and to each individual order shall be added and stored in our
computer system.
- All critical parameters are the subject
of constant measurement and analysis in order to
constantly improve the performance of our
system.
Our Policy for Quality
The management of Rop Reti S.r.l.
undertakes to pursue a policy which puts at the heart of the
customer, both internal and external. In particular, customer
satisfaction is achieved through internal moments reviewed and
updated on issues related to services and products offered. Customer
satisfaction is achieved by providing external and adapting all the
processes to its specific needs, implicit and explicit, as detected
by monitoring both the cultural progress and the achievement of
agreed targets under the contract.
Customer is in a central position in the success of Rop Reti S.r.l.
becomes therefore important to know it in depth, providing services
and products which meet their needs and create a high level of
satisfaction.
Our Quality Targets
1.
improvement of the image and
reputation in the market and,
therefore, increase the number of customers, increased turnover,
territorial expansion of our company and entry into new market
areas;
2.
satisfaction of stakeholders
(property, customers, employees, suppliers),
and then: the achievement of budget targets, optimization of
employment, the high level of the training of employees and staff,
reduced absenteeism and reduced (or near zero) litigations
with employees, better use of resources and reducing the costs of
poor quality, constant reduction in the number of complaints, high
level of customer satisfaction, collaboration agreements with
suppliers;
3.
Respect of contractual
agreement commitments explicit and implicit,
through careful analysis and evaluation of mandatory requirements,
as set by client and by the company (review of the contract);
4. The
attention on communication to
and from the customer, through the
collection and analysis of feedback on products and services,
complaint handling, the answers to questions, surveys, information
on new products and sending documentation information;
5. Customer
care.
The achievement of these five objectives will
be constantly monitored through the continued recognition of the
level of customer satisfaction and analysis of complaints.
6.
the adoption of modern
technical support to Customer, which
will be pursued through an ongoing training activities and updating
of company management and employees who have responsibility;
7.
Respect the environment and existing
environmental legislation;
8.
Respect of legislation on
safety at work.
The achievement and support of
these goals will be consistently pursued through training and
information for staff at all levels.
By achieving these objectives is our intention
to direct our company strongly its clients’ needs, increase the
efficiency of the market and make customer satisfaction the
differentiating factor in a highly competitive market.
Contacts
Our Quality Manager is:
Dott. Alessandro Lazzaretto
(a.lazzaretto@rop-reti.it)